What should I do if I think the cleaner has damaged something?

Our cleaners have a process in place so we can notify you if they damage anything in your home or office.

Please make sure you contact us as soon as possible if you discover a damaged item and we will do our best to resolve your issue asap.

Perth Maids is a fully insured cleaning company. We have full Public Liability insurance, which covers the full price for compensation if we cause damage to your property.

Can my pets be in while my house is being cleaned?

We love pets and are very careful around them. It’s best if you let us know in advance what kind of pets you have. We will take care to not startle them or accidentally let them outside. We also ask that you secure or confine them as appropriate, in case visitors make them nervous.

What do I do if I have an alarm system?

If your home or office has a security system, you can choose your preferred approach. You can disable the system when your clean is scheduled or give us entry and exit codes. We will reset the alarm when we leave.

Do I need to be home when you clean my home or office?

It’s your choice. Many customers find it convenient and efficient to give us a key or leave one in a safe place, so they’re free to go out. Likewise, alarm systems can either be left off or you can give us entry and exit codes.

Do I need to do anything before my cleaning team arrives?

To get the most value from our cleaning service, it is helpful if you pick up toys, laundry, household items or clutter before we arrive. This allows us to move through your home or office more quickly, which can reduce the cost.

Please leave fresh linen out so we can change the bedding and towels. And put away any important documents and valuables.

No worries if you don’t have time to tidy up, Perth Maids is here to help. As we move through your house, we will neatly pile and arrange any items left on floors or furniture.

Will I be locked into a contract?

No, you are not locked into a contract for booking our regular cleaning service. But, if required, we can prepare a formal contract for home or office cleaning – just let us know.

What extra cleaning services can Perth Maids provide?

As well as our regular detailed home or office cleaning service, Perth Maids can provide the following services if requested in advance:

  • Oven cleaning
  • Fridge cleaning
  • Wipe down blinds
  • Change linen, make beds
  • Ironing
  • Laundry
  • Reachable window cleaning
  • Sweeping the garage, patio & outdoor areas
  • Outdoor cobweb removal
  • Steam carpet cleaning

You can add these services on to your regular clean, for example, you might want ironing every visit. Or, you can add them as a one-off to any individual visit, for example, you might just want your oven cleaned every now and then.

We only charge the normal hourly cleaning rate for the extra services – ask Mindy about pricing these extra services.

What is deep cleaning and why do I need it?

To provide you with the cleanest, healthiest environment for your home or office, Perth Maids uses our Detailed Cleaning System.

We add value by using HEPA-equipped vacuums to remove allergens from the air and furniture. And we include tasks other cleaners miss such as cleaning under beds and on top of appliances. It’s why so many of our customers recommend us to their friends as the most thorough, effective and professional choice in Perth.